Contact Kingmaker Casino Support
Which Channel We Suggest for Your Question
Choose live chat for anything that blocks play right now, and email when you need to send documents or explain a longer case. Whichever channel you pick, have your registered email address and the date of the transaction in question ready, so we can find the record without extra back and forth.
| Your question | Channel | Have ready |
|---|---|---|
| Login lock or password reset | Live chat | Registered email address |
| Deposit by PayID, POLi or Neosurf not showing | Live chat | Transaction time and amount in AUD |
| Withdrawal by bank transfer, card, Skrill or crypto | Method used and request date | |
| KYC documents | Australian driver’s licence or passport, plus a utility bill or bank statement | |
| Bonus and wagering progress | Live chat | Name of the promotion and deposit amount |
| Setting limits or self-exclusion | Live chat or email | Registered email address |
How to Reach Us by Live Chat or Email
Our email address is [email protected], and live chat opens directly from the website once you are on any page. Chat usually connects within seconds. Email is handled by the same team, and replies to cases involving document checks may take longer while your files are reviewed.
We do not publish a phone line. Every request, including document uploads for verification, goes through live chat or the email address above, which keeps a written record for both sides.
When We Are Available
Support is open 24 hours a day, 7 days a week. The team is staffed across Australian time zones, so a message sent during AEST or AEDT business hours, on a weekend or late at night reaches an agent without waiting for a European working day to begin.