Privacy Policy for Kingmaker Casino Players

Who Controls Your Data

The data controller for Kingmaker Casino is NovaForge Ltd., the operator of the site and the holder of licence ALSI-152406028-F12 issued by the Gaming Board of Anjouan, Union of Comoros. Its registered jurisdiction is Anjouan, Union of Comoros. Every request about personal data is handled by this entity through the address given at the end of this policy.

We share personal data only with parties that need it to run your account, and each one receives only what its task requires. Payment providers and processors involved in your chosen method, such as Visa, Mastercard, Neteller, Skrill, MiFinity and the crypto networks for Bitcoin, Ethereum, Litecoin and Tether, receive the transaction details. Identity and compliance partners receive the documents you upload for KYC and AML checks. Game providers including Pragmatic Play, Evolution Gaming, Play’n GO and Hacksaw Gaming receive an anonymised player identifier and session data so that rounds can be run and settled, but not your name or documents.

We do not sell personal data. Where we are required by law or by the licensing authority to disclose records, we release only what the request covers.

Cookies and Analytics

Cookies are small files placed on your device when you visit the site. Essential cookies keep you signed in, hold your session and remember your cookie choice, and they cannot be switched off without breaking the site. Analytics cookies tell us which pages load slowly and how players move between the lobby and the cashier, and they are set only after you accept them.

You can withdraw consent at any time by clearing cookies in your browser settings, and then declining the notice that appears on your next visit. Blocking all cookies will stop login sessions from working.

Where Your Data Is Processed

Our servers and some of our partners sit outside Australia, so your data is transferred and stored in other jurisdictions. Traffic between your device and our servers is protected with TLS 1.3 encryption, and payment details are tokenised rather than stored in plain text. By using the site you accept that these transfers take place, and we require partners handling your data to apply comparable safeguards.

How Long We Keep Your Data

Account and transaction records are kept for as long as your account is open. After you close it, we retain identity documents, payment records and gameplay history for the period required by anti-money-laundering rules and by the licence conditions, and then delete or anonymise them. Marketing preferences are removed as soon as you opt out. Data needed to defend a legal claim may be kept until the claim is resolved.

Why We Process Your Data and What You Can Ask Us to Do

We process data to set up and run your account, to complete deposits and withdrawals, to verify your identity and age, to prevent fraud and multiple accounts, to apply responsible gambling limits, and to send marketing only where you have opted in. The legal basis is the contract you accept at registration, our legal duties under the licence and AML rules, and, for analytics and marketing, your consent.

You may ask for a copy of your data, correction of inaccurate details, deletion where we no longer need the data, restriction or objection to certain processing, and a portable copy of the data you supplied. Some deletion requests cannot be completed while AML retention duties apply, and we will tell you which records are affected and why. We reply to requests once your identity has been confirmed.

If You Want to Complain

If you believe your data has been mishandled, contact us first at the address below so we can review the case. You are also entitled to lodge a complaint with a data protection supervisory authority in the place where you live. In Australia that is the Office of the Australian Information Commissioner. Filing a complaint does not affect your other rights.

What We Collect From You

At registration we collect your full name, date of birth, email address, password and chosen account currency, which is AUD. For payments we record the method, amount, time and, for cards and wallets, a reference to the instrument used. For verification we collect your Australian driver’s licence or passport, a utility bill or bank statement as proof of address, and a photo of the payment method used for your deposit.

We also log technical data such as IP address, device type, browser, time zone and pages visited, plus the history of your bets, bonuses and chat conversations with support. This data is used for security and dispute resolution.

Contacting Us About Your Data

Send requests to access, correct, delete or restrict your personal data to [email protected] from the email address registered on your account. Please state which right you wish to exercise and, where you can, the period or records concerned. Support is staffed 24/7 across Australian time zones, though data requests are answered after identity checks are complete.